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How We Deliver Your Care
When you made the
decision to seek additional care services, you or your family may have
approached Primary Healthcare direct. Alternatively you may have been
referred to us by the Social Services department from which you
initially sought assistance and which has accepted at least some
financial responsibility. In either case, information about you, which
is passed to us, will be dealt with sensitively and in confidence.
Before providing any services we will need to talk with you as the
person who is going to be receiving the service, perhaps your carer, if
you have one and with the Social Service department which contacted
us. At the very outset we need to be sure that the services we provide
are going to be suitable for you and meet your needs.
Assessing the Need
If someone comes to us from a Social Services department the local
authority Care Manager will have carried out an assessment of what you
need before deciding that domiciliary care, that is a care service
delivered to your home, is going to meet your needs. A summary of this
information, usually called a needs assessment will have been
passes to us.
If you have approached us direct, or through Social Services, we need to
make an assessment ourselves. To do this we will need to ask you quite a
lot of questions and probably seek information from your family, Doctor
and any other specialists who know about your health and needs. The
assessment will be carried out by specially trained staff.
Assessing the Risks
If you have decided to have care provided in your own home you will know
of course that carries some risk. The support worker is unlikely to be
with you all the time so there will not be the same level of support as
you would receive in, for example, a residential home. On the other hand
you retain your independence in your own community and many people find
that, on balance, a measure of risk is worthwhile. Nevertheless, we want
to be sure that everybody concerned understands the risks and has
thought about them responsibly and that the risks to be taken are not
unreasonable or unnecessary. So, with you, we carry out a risk
assessment, weighing up the risks to be taken with the advantages, and
if it seems appropriate we might make suggestions as to how unnecessary
risks can be minimised.
Service
User Plan
Having assessed your needs and the risks in the situation, we then –
again with your help from you – prepare a plan for the care we expect to
deliver. This is called the Service User Care Plan because you as the
Service User are really central to it. It will specify the services we
will provide, with details like timings of the support worker visits and
the special tasks to be performed and will state what we all hope to be
the objectives of providing the service and how we plan to achieve those
objectives.
Reassessing the Need and Reviewing the Care
Of course, over time your needs may change. You may need more or less
care, the type of pattern of service may have to be varied, and new
risks may become apparent. So, again with your help, we will keep your
needs under review and take decisions about the care accordingly. If at
any time there are aspects about the care which you would like to change
please let us know. |
