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Contacts
The Primary Health Care Office, as detailed above is
staffed from 8am to 5pm Monday to Friday. At all other times an answer
phone service on the main telephone number will detail the contact
telephone number and name of the Manager on duty who can be contacted
out of hours.
Charges
The Tariff of Charges is applicable for all work
undertaken by an employee of Primary Health Care. Charges are subject to
review and any increases will be notified to all clients one month in
advance. A deposit of £150 is required prior to commencement of duties
by Primary Health Care. This is fully refundable after payment of final
invoice.
Payment
Fees are invoiced fortnightly in arrears and are
payable on receipt. A surcharge of 10% is levied against any invoice
outstanding for more
than 14 days.
Bookings
To cancel, amend or reduce the hours arranged and
agreed by a client and Primary Health Care seven days notice must be
given, or paid for in lieu of notice.
Permanent Recruitment
If you employ a Primary Health Care carer
within six months of the date the PHC carer
was introduced to you by PHC or of the date the PHC carer
last attended you then PHC shall be entitled to a transfer fee. This one
off fee will be charged in consideration of the introduction, whether
the approach for employment is made by you or by a third party on your
behalf or by the PHC member of staff. The transfer fee is £850.00.
Accommodation and Meals
Clients will be requested to provide meals for PHC
carers on residential duties and adequate facilities
to rest or sleep for PHC carers on sleeper
duties. The cost of the meals may not be deducted from the PHC invoice.
Withdrawal of Service
Primary Health Care reserves the right to withdraw the services of their
carers at any time if they fear a threat to their personal safety
including:-
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If there is overtly discriminatory
behaviour on the part of the Client.
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If the member of staff is in danger of being the
object of violence and physical attack from the Client, their
relatives or friends.
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If the service needs change and exceed the
ability of Primary Health Care.
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If there is a significant risk to the health and
safety of the care worker and the Client has refused to allow any
action to be taken that is considered necessary to reduce the risk.
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Continuance of non-payment of fees.
Every effort will be made to resolve the situation,
if at all possible, before the service is withdrawn.
Insurance.
Primary Health Care carries insurance cover for the
following:
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Employers Liability. The limit of indemnity
provided will be £I0, 000, 000.
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Public Liability Insurance is provided against
legal liabilities for damages, costs and expenses following
accidental bodily injury to members of the public or accidental
damage to their property. The limit of indemnity provided
will be £5, 000, 000.
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Personal Accident to include accidental damage in
the client's home £25, 000.
Provision of Personal Care
Following the nursing assessment any agreed provision
of personal care will be detailed in the Client's Plan of Care. Any
increase or decrease in personal care requirements will require a
re-assessment of care and agreement between the client and Primary
Health Care prior to commencement of such care.
Confidentiality
Only under specific, exceptional circumstances will
the principle of confidentiality of the client be waived. These
are:-
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With the consent of the client.
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Disclosure required by Law e.g. in cases of
suspected actual abuse or if the health and safety of the Client or
their family will be placed at risk by not disclosing something told
in confidence.
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Where required by the order of the Court.
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Where disclosure can be justified in the wider
public interest.
Health and Safety Responsibilities
In accordance with the Health and Safety at Work Act
1974 the responsibility for the Health and Safety of Clients and the
Home Care Worker is shared jointly between them and Primary Health Care
. The responsibility of the client or the owner of the premises where
the client lives is:
During the
assessment of care requirements a Health and Safety Risk Assessment will
be carried out by Primary Health Care and any hazards and control
methods identified will be notified to the client. Accordingly any
equipment found to be faulty will be notified to the client and the
Carer will not be able to use it until it has been
repaired.
Complaints
Primary Health Care operates a robust Complaints
Procedure. A copy of the procedure is given to all clients within seven
days of commencement of care. A copy of the procedure can be requested
at any time from either the Carer or the
Office. All complaints are taken seriously and any client wishing to
make a complaint or register a concern should find it easy to do so.
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