|
Complaints and Compliments
1.
Primary Healthcare is committed to providing high quality
services and to constantly seek ways to improve the quality.
2.
Your comments, compliments, suggestions or complaints are always
welcome and we take pride in responding to them quickly, effectively and
honestly.
3.
All comments, compliments, suggestions or complaints should be
addressed to Mrs Wendy James.
4.
Complaints will be treated seriously and dealt with as soon as
possible.
5.
Verbal complaints will be responded to immediately. All comments
will be carefully considered and responded to on an individual basis.
6.
Written complaints will be responded to by an acknowledgement
letter within two working days. Primary Healthcare will then
investigate the complaint and send the complainant a letter outlining
the result within 28 days. If the matter is complex and cannot be
resolved within 28 days, the complainant will be informed.
7.
If the complaint cannot be resolved satisfactorily within Primary
Healthcare it will be referred to the Commission for Social Care
Inspection.
8.
Clients may complain directly to the
Commission for Social Care
Inspection. Their contact details are: Commission for Social Care
Inspection, 1015 Arlington Business Park, Theale, Berkshire, RG7 4SA.
We view
complaints as an opportunity to identify anything that is going wrong
and to put it right. You can help us by keeping a look out for any
problems and letting us know about them as soon as possible. Your
comment and suggestions for improvements are always welcome. |
